Frequently Asked Questions About Your Data
Yes. Go to Profile > Security > Data Rights and select Download My Data. You'll receive a file with your account details, login history, game records and payment transactions within five business days. Your data is yours; we keep it only as long as needed.
Personal details like name and email are removed within thirty days. Payment history stays for seven years where local law permits, for tax and fraud verification. Your login credentials are wiped immediately. We do not restore deleted accounts after the thirty-day window.
No. We never sell or lease your personal information to third parties. We may share only what's needed with payment processors like DANA, OVO, GoPay and QRIS to complete your transaction. Depends on local law and your account region.
Payment transactions are kept for seven years for audit and compliance purposes, where local law permits. Deposits via DANA, OVO, GoPay and QRIS are logged with transaction IDs and timestamps. You can view your full payment history in Wallet > Transaction History anytime.
We collect your full name, email address, phone number, date of birth and country. On first deposit via DANA, OVO, GoPay or QRIS, we verify your identity against your payment method records. We also log your device type, browser and IP address for security.
Open Settings > Notifications > Email Preferences and uncheck Promotions and Marketing. You'll still receive account security alerts and withdrawal confirmations. Changes take effect within twenty-four hours.
Yes. Select your language in the footer dropdown to read the full policy in Bahasa Indonesia. Support in Yogyakarta, Denpasar and across Indonesia is available by email or in-app chat in both English and Bahasa Indonesia.
