Your Terms & Conditions Questions Answered
Go to the login page and tap 'Forgot Password?'. Enter your email or phone number. We'll send a reset link within 2 minutes. Click it, create a new password, and log back in. If you don't receive the email, check spam or contact live chat.
No. Our terms allow one account per person. Multiple accounts from the same device or payment method will be flagged and suspended. If you accidentally created two, contact support to merge or close the duplicate.
You can withdraw any balance in your account at any time where local law permits. Your first withdrawal requires ID verification, which takes under 10 minutes. Payouts to DANA, OVO, GoPay and QRIS process within 24 hours. Minimum withdrawal is Rp 50,000.
Our terms specify that game outcomes are final once confirmed by the server. If you believe a technical error occurred—a bet accepted but not shown in history, or a payout missing—provide your transaction ID to support. We'll review server logs and refund if our system made the mistake.
No. We never sell or share your personal data. We send transaction records to your bank and payment provider (DANA, OVO, GoPay, QRIS) only as required to process deposits and withdrawals. Tax authorities may request records under law.
We retain payment and transaction records for five years for legal and tax compliance. Your login credentials, email preferences and personal contact details are deleted within 30 days. You can request a full export of your data anytime.
Inactive accounts remain open indefinitely. Your balance stays in your wallet. If you don't log in for two years, we may ask for confirmation that you want to keep the account. After five years of inactivity, we may close it and donate unclaimed funds to charity as per local law.
